Ministry of Environment & Water is keen to achieve excellence in service provision that not only attains your satisfaction but also exceeds your expectations.
OUR COMMITMENT TO YOU
- We will treat you with courtesy, respect and a smile
- You will receive high standards and fair service
- We will cater to your needs professionally and to the best of our ability
- We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions
- We will provide you with service requirements, realistic expectations and completion times for each service
- You will be attended to in a timely manner
- We will reduce the number of steps required to complete a service in the easiest and most efficient manner
- We will provide you with accurate information and error-free service
- We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible
- We welcome your feedback and suggestions to serve you better
YOUR COMMITMENT TO US
- Appreciate efforts of the staff members at your service and treat them with mutual respect
- Provide identification documents when requested
- Provide the supporting documents required to complete a service
- Inform us immediately of any changes to information provided or in case of error
- Inform us immediately of any changes that may affect service provision
- Respond in a timely manner to queries of staff to ensure timely service and quality
CUSTOMER FEEDBACK AND SUGGESTION
Customer Service Centers in the UAE
- Working hours: 7:30 - 14:30 Sunday - Thursday
- Phone: 8003050
- Mail Box: PO Box1509
- E-mail: info@moew.gov.ae
- Feedback Gateway: mygov.ae
Our commitment to provide the best of service that conforms with the best practices tops our priorities
Dr. Rashid Bin-Fahad
Minister of MOEW